Refund & Cancellation Policy

Bespo-Kode provides custom design and development services. Because this work is created specifically for each client, refunds work differently from physical goods. This policy explains how cancellations and refunds are handled.

Cancelling a project

• You can cancel an engagement at any time by writing to us at our contact page.
• You pay for work completed up to the date of cancellation, as set out in your quote.
• Unused prepaid amounts for work not yet started are refunded.

Refunds

• Payments for work that has been delivered and accepted are non-refundable.
• If we are unable to deliver the agreed scope, you are entitled to a refund of the amount paid for the undelivered part.
• Payments made twice for the same invoice, or charged in error, are refunded in full.

How refunds are paid

Approved refunds are issued to the original payment method through Razorpay within 5–7 business days of approval. Depending on your bank, it may take a few more days for the amount to appear in your account.

Questions

If you have a question about a charge or want to request a refund, contact us at our contact page with your invoice number.